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Premium Liquidation Help Center

  • How do I apply on Expert Liquidation Auctions? Is there any cost to me?
    Fill in the required fields, attach a valid reseller's certificate and click the submit button. We will notify you within one business day if your account is approved. There is no fee for applying or for being an approved buyer on Expert liquidation Auction
  • Can I apply if I am located in Alaska or Hawaii?
    Expert Liquidation Auctions are only available to Buyers in the lower 48 contiguous United States.
  • WHAT IF I’M IN A STATE THAT DOESN’T HAVE SALES TAX?
    You must still provide your Amazon retail account email address to Exprt liquidation through the “My Account” section of your profile if your state does not collect sales tax. You will not be required to enroll through ATEP if your state does not collect sales tax but you still need a valid Amazon retail account.
  • HOW DO I KNOW IF I’VE BEEN APPROVED?
    You should receive an activation email from Expert liquidation within 2 business days. If you have completed the ‘Create Document’ portion of the wizard successfully, you will get a confirmation on screen. This confirmation means that you have filled out the form successfully, not that you have been approved.
  • WHO DO I CONTACT FOR MORE INFORMATION?
    Contact Expert liquidation Customer Service with additional questions regarding ATEP registration or status.
  • How do I bid?
    Once you are an approved buyer on Expert Liquidation you can go to any auction page and enter the highest amount that you are willing to pay. Enter the amount in the white box to the right of "My Maximum Bid". Below, you will see the minimum allowable bid amount. Once the amount has been entered, click the "Bid Now" button. Please note the message near the top of the page, which indicates if your bid is high enough to become the current high bid. If not, you may wish to increase your bid. For each bid you enter, you will receive an email confirmation that your bid was successfully placed.
  • How large are the lots being sold?
    Lots will be available in all sizes.
  • What condition is the merchandise in? Is it all new?
    The merchandise on this marketplace is in Overstock condition. Please see our Condition page for the conditions used on Expert liquidation Refer to each auction title and description for detailed information
  • Why do auctions extend at the end?
    If a bid is placed in the last 5 minutes of an auction, the auction end time will extend for an additional 3 minutes. This is called "Popcorn Bidding" and gives all bidders an equal chance of winning an auction by extending the end time of the auction if a last minute bid is placed. Popcorn Bidding is used to simulate a live auction and prevents other bidders from "sniping" an auction at the last second.
  • How can I enter my maximum bid without it appearing to other bidders?
    All bids placed on Expert Liquidation act as "proxy" bids. You can bid the highest amount you are willing to bid and allow the system to manage the bidding for you. The Current Bid displayed on each auction is equivalent to the second highest bidder's bid, plus one bid increment ($25 on Expert Liquidation). If the high bidder has placed a higher bid, it will not display. This allows bidders to know that if they place a proxy bid, they could still win the auction for any amount below or at their maximum bid. Please note that bid increments will increase at higher bid amounts. Example: If you find an item that you are interested in that is currently at $1,000 without any bids and choose to bid $5,000, you will be winning the auction at $1,000. If another bidder places a bid for $1,100, you will be winning the auction at $1,125, one increment higher. The system will continue to automatically outbid other bidders on your behalf, but will never exceed your proxy bid of $5,000.
  • Can I buy merchandise without bidding on it?
    All merchandise sold on Expert Liquidation is in auction format only. If you only want to place one bid, you can always place a proxy bid.
  • Can I cancel my bid?
    Please remember that every bid on Expert Liquidation is a binding contract. You are agreeing to buy the lot at the price you indicate should you ultimately be the high bidder. Bids may not be cancelled once submitted. If you accidentally enter a wrong bid amount (for example, you entered $1000 instead of $100) you can click on the Cancel link within the bid confirmation pop-up window to change your bid amount prior to submission. Changing your mind does not qualify as accidentally entering a wrong bid amount. Your bids affect how other users bid within the auction and the auction's final selling price. We provide ample opportunity for you to check and double check your bid before submitting, so multiple requests to cancel bids will most likely result in the suspension of your account. A record of all bids is kept on file. If a current winning bid is disqualified in an auction for any reason,Expert Liquidation will restore the next highest non-winning bid to winning status. This decision is made at the sole discretion of Expert Liquidation Solutions.
  • Are the images on the site actual images of the merchandise?
    Merchandise may be displayed in its current condition, or with a stock image. If it is unclear in any way,Contact us prior to the Bidding
  • Can I inspect the merchandise before bidding?
    Merchandise cannot be inspected prior to bidding. All available information is detailed on the auction page.
  • Why did I lose the auction if I bid the same amount as another bidder?
    In order to win an auction, you need to bid a higher amount than the current high bidder. If both you and another buyer placed maximum bids of $10,000, but the other bidder placed their bid before yours, they will win the auction.
  • How do I know if I win?
    At the close of the auction, the winning bidder is notified by email. This will also show up as an order on the "Orders" page under the "Account" dropdown.
  • What do I do after I have paid?
    You should receive an email from Expert Liquidation confirming your payment within 2 business days and your Order will be updated to "Paid" Orders may take up to 28 days after payment to ship. Winning buyers will be prompted to submit additional business information, as required by Amazon, after they win their first auction. Please allow 10-15 minutes for this, to avoid a delay or order cancelation. You will receive an email notifying you when your Order has shipped, any items which are missing from the shipment and the amount of your inventory shortage and shipping adjustment credit, if applicable. Please be ready to receive your shipment from the carrier's delivery truck when it arrives.
  • How does shipping work?
    The shipping cost is provided on all auctions. Shipments are fulfilled by Estes and YRC; the carrier is based on the location of the inventory. The shipping charge to your shipping address on file is displayed on the auction detail page. You can change the shipping address information to update the freight cost. This cost will be charged in addition to your winning bid amount. The total Order amount must be paid in full. Orders may take up to 28 days after payment to ship. You will receive an email notifying you when your Order has shipped, any items which are missing from the shipment and the amount of your inventory shortage and Shipping , if applicable. If your Order has not been prepared for shipment by Amazon within 14 days it will be cancelled automatically and you will receive a full refund. If your Order is missing more than 30% of the items listed when it is picked it will be canceled automatically and you will receive a full refund. The number of pallets and weight of the shipment listed on the Auction Details page are estimates. Orders shipping via Estes & YRC will be shipped LTL (Less Than Truckload) freight on pallets. Multiple pallet orders will be shipped individually and are not guaranteed to ship at the same time. Orders that end up being 150lbs or less may be shipped via UPS parcel & may arrive in multiple shipments. Additionally, if there are remaining items for your order that would not fit on the pallet(s), or otherwise would not be cost effective to ship LTL, these will ship via UPS parcel & may arrive in multiple shipments. The calculated shipping price is final, besides any shipping adjustment credit you may receive. Buyers must be prepared to accept delivery after payment. Please see our Shipping page for detailed information on shipping.
  • What is the minumum cost for shipping?
    There is a $135 minimum shipping cost for each Order sold on Amazon Liquidation Auctions, regardless of size. Please see our Shipping page for detailed information on shipping.
  • How do I edit or remove the 'Frequently Asked Questions' title?
    You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.

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